Q. How do purchase my order on the site?
To order your purchase :-
Q. What are the payment methods available?
Nupharcosme offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds)
Via Ipay88 (Visa or Mastercard / Internet Banking)
2. Invoice / Cheque / Offline Bank Transfer/ TT
Bank : Public Bank Berhad
Bank Account : 3199711616
Account Name : Jcgrace International Sdnn Bhd Switch Code : PBBEMYKL
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : email@example.com or fax it to us at +60328573362
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM.
Q. How long does the delivery usually takes?
Once payment is confirmed and verification payment is done. Your order items are shipped to you as soon as possible.
You are expected to receive your orders within 2-14 business days (excluding the day placing the order) depending on the delivery country and shipping method selected.
Estimated delivery times will be given only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary and depend on your location, particularly during Christmas, Chinese New Year, Easter and other holiday periods.
Although nupharcosme.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.
Business Days: 9:00 am - 6:00 pm Monday to Friday, excluding public holidays within Malaysia.
Orders received between Monday and Friday are usually processed by the next business day once payment confirm. Orders received on Saturday, Sunday and public holidays are usually processed by the end of the day following the next business day.
Please note that for first time customer, the delivery time may be slightly longer due to the verification process with bank for payment and security control reason.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.